KKDay Pre-Sale Universal Japan VIP Passes

Official Universal Studios partner KKday are now offering pre-paid Pre-Sale VIP Tickets. Pre-sale tickets are not always available, but when they are they sell out quickly.

Why should I buy a pre-sale USJ VIP?

The idea of purchasing pre-sale VIPs is that you get first access to those in-demand USJ VIP tickets. VIP Tickets are regarded as the best way to visit Universal Studios Japan – often for little more than the price of the inferior Express Pass. Here is an Express Pass versus VIP Tour comparison.

You can learn all about Universal Studios Japan VIP Tours in my beginner’s guide here.

When are Pre-Sale tickets available for sale?

Pre-sale VIP Tickets are released approximately six days prior to the date the VIP tickets are due for public release – which is 2 months, 1 day prior to the day of visit.

How can I get a pre-sale VIP Tour?

Most USJ tickets release at midnight Japan time. Check what time this is in your country (for example in Australia this is around 2am depending on which state and if it’s daylight savings time) and then start checking from that time onwards. It may take a few hours for them to sell out, but it’s very hard to predict if they will be available, and how long they will be available for.

There has been some confusion around how Pre-Sale VIP Tours work. One member of our Universal Studios Japan Holiday Planning Facebook Group writes:

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Where should I buy USJ VIP Pre-Sale Passes?

You can buy your Universal Studios Japan Pre-Sale VIP tickets through official sellers designed for international tourists like Klook, KKDay and Trip . These are the best websites for overseas purchasers to successfully book English Speaking VIP Tour Passes.

Where can I see the status of my Pre Sale VIP Tour?

By logging in to the KKDay website on PC or on mobile phone, you can access any booking details. Be sure to use the email you used when purchasing your pre-sale – “Continue with Email”. Don’t use your Google account to sign in, even if it is the correct email as a member reported this is a known account duplication issue.

You’ll find the login menu on the top right of a PC and the left top menu on mobile phone. There’s no need to access the app.

Once you’re logged in, click on your account icon. This may be on the top-right of your PC browser or again from the left drop down menu on mobile phone. There you’ll find any upcoming, completed (used) and cancelled bookings. You should see any pre purchases under “Upcoming”.

Look at the bottom for the date your VIP Tour is expected to release for general sale such as the one highlighted here. You should hear back on that date. You’ll also see the confirmed or cancelled status of your pre-sale here.

When will I know I my Pre-Sale VIP has been confirmed?

There is no way of knowing about when a Pre-Sale VIP will be confirmed or cancelled before the date that your Pre-Sale VIP Tour releases for general sale and you can see the tickets on the KKDay website. KKDay support can’t help you with information regarding your presale until that date.

You should receive a notification email of confirmation or cancellation on the date that your Pre-Sale VIP Tour releases for general sale. You’ll find that information by logging into your account to check the status of your booking.

What if my pre-sale VIP is cancelled?

Whilst in the minority, cancellations can happen – but it’s not a disaster! Universal Studios Japan Pre-Sale VIPs can be cancelled for various reasons.

When you buy your pre-sale ticket, the price is not yet set by USJ. You’re paying what KKDay are estimating those VIP Ticket prices will be on release day as an opportunity for you to get first access. If demand or other factors push the price up higher than what KKDay estimated the price to be – the price you paid for your pre-sale VIP – your pre-sale purchase will be cancelled. If the price of the VIP Tour is actually cheaper than what you paid, you will be confirmed and refunded the difference.

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What should I do if my VIP is cancelled?

While you may worry if your USJ VIP presale is cancelled, you can usually just quickly rebook that same tour. KKDay usually send you the Pre Sale VIP Tour outcome as soon as public VIPs for that date become available and VIP Tours are still newly released and plentiful. Once a pre-sale cancellation email is received most people successfully re-book their VIP Tickets on KKDay immediately.

Can I buy both VIPs and then refund the pre-sale before it is officially cancelled?

No, you will need to get formal confirmation of the pre-sale cancellation from KKDay before you purchase again or you may end up holding 2 confirmed VIP packages which are non-refundable.

When should I contact KKDay about the outcome of my pre-sale?

If you haven’t received an email or can’t see an update by logging into your account to check the status of your booking , then it’s time to contact KKDay chat support so that they can follow up your pre-sale VIP Tour outcome.

When will I get my KKDay ticket cancellation refund?

If your pre-sale tickets are cancelled by KKDay you will receive a refund. Even though KKDay state it may take “up to 14 days” to refund your payment, it’s rarely that long. KKDay do tend to refund promptly. (So promptly in fact, that a KKDay booking of mine was refunded back before the credit card processed the original sale!) That said, it isn’t always the case so that may mean you are out of pocket for a few days for two VIP packages if you have just repurchased the package from the general release on KKDay. Rest assured KKDay will refund any cancelled tickets. If you have any concerns, don’t hesitate to contact them.

Are USJ VIP Tours refundable?

No, USJ VIP Tours, pre-sale or otherwise are not refundable as per their terms and conditions of sale – unless they are cancelled by KKDay.

Do I need to buy Studio Passes if I have a VIP Tour?

Yes, you still need to buy Studio Passes for entry to Universal Studios Japan no matter what fast pass type ticket you buy, including Express Passes and VIP Tours. The easiest way is by using the same website you bought your VIP Passes on. You already have an account and know it will accept your number of tickets – and your credit card!

Universal Studios Japan Planning Facebook Group

Love all things Universal Studios Japan, or just have more questions? Join our 70k+ member Universal Studios Japan Holiday Planning Facebook Group here!

What’s the cheapest airline to get from Australia to Japan?

We partnered with Jetstar Australia to fly from Australia to Japan. Jetstar Australia offer cheap fares to Japan every day – check their website for their low Tokyo and Osaka fares and frequent sales!

Check Jetstar’s cheap Japan flights here

Have a question? Drop a comment below! I’d also love to hear about your own USJ planning experiences!

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