Tokyo Disney Disability Access Services (DAS) beginner’s guide
Whilst it’s not widely publicised, there’s not only a Tokyo Disney Resort Disability service, but also cheaper tickets for you and one carer!
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Disability Accessibility Shortcut information index
- Where can I buy standard discounted Tokyo Disneyland tickets?
- Can I buy Tokyo Disney Disabled tickets?
- How do I use my disability pass?
- What is a Pram as a Wheelchair sticker?
- How much does a Tokyo Disney Resort Disability pass cost?
- What is the certificate to prove your disability at Tokyo Disney Resort?
- Is there a place to wait instead of the ride queue at Tokyo Disney Resort?
- Can I get a Disability Access Service pass added to a day pass?
- Can my family group ride with me using my disability pass?
- Can I do other rides whilst waiting for my DAS time slot?
- Can I take my wheelchair on the Tokyo Disney Resort monorail or shuttle bus?
- Tokyo Disney Resort disabilities resource page
Firstly, if you don’t have your (non-disability) Tokyo Disneyland tickets yet you can use our USD$20 dollars off promocode!
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Australian and New Zealand purchases new to Klook get $20USD off their Tokyo Disneyland tickets ($200 minimum purchase) by using our Disneyland promocode:
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Buy your Tokyo Disneyland tickets on Klook online here
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Disability Access Services
How do I buy a Tokyo Disney Disability pass?
You can only buy a Tokyo Disneyland disability entrance ticket at the official Tokyo Disney Resort website here.
Note – Before you buy, be prepared for possible credit card purchase issues (known problems – see this Trip Advisor forum discussion) – check that your credit card company isn’t blocking the purchase as suspicious.
How do I enter Disneyland or DisneySea with my Disability ticket?
After buying your ticket/s online, upon arrival at the Tokyo Disney park produce your digital ticket on your smart phone.
You will need to produce proof of your disability to enter.
Make sure all members of your party who may wish to ride with you (up to five people) are present so they can also be noted as your ride group.
Are Tokyo Disney Resort disability tickets cheaper?
Yes, Tokyo Disney Resort Disability one day passes are cheaper than standard one day passes. They are around AUD$25 and USD$11 cheaper than standard Tokyo Disneyland day passes.
Your accompanying Carer can also buy a disability one day pass. Only one accompanying person may buy a disabled pass per disabled pass visitor.
Here are the current (August 2023) ticket prices for comparison:
Tokyo Disneyland Disability park entrance ticket price:
Adult ticket price ¥6,800 Junior ¥5,600 Child ¥4,000
(Adult ¥6,800 = AUD$72.51, USD$46.44)
Tokyo Disneyland Standard day pass price:
Adult ¥8,400 Junior ¥7,000 Child ¥5,000
(Adult ticket price ¥8,400 = AUD$89.57, USD$57.36)
What certificate or paperwork do I need to prove I am disabled?
There isn’t a great deal of information, other than eligible certificates should be a “certificate for” their disability, including physical, development (such as autism), neurological, cognitive and mental disabilities. This implies official-issued documents such as government documents.
That said, there are numerous reports of NDIS or Doctors letters that are accepted as proof for DAS at Tokyo Disneyland.
Do I need to take original certificates or can I take photocopies or digital scans?
Only take originals, as copies won’t be accepted.
You will also need to bring a photo id (so, your passport for example) if there is no photo id on your disability certificate.
Do I need to supply a Japanese translation of my disability certificate or medical letter?
It would appear not, as most don’t. There doesn’t seem to be a requirement for Japanese translations as then this would be a copy, so not admissable as proof.
Tokyo Disneyland
Can I buy Tokyo Disney multi-day disability tickets?
No. Disability tickets are one day passes only.
Is there Tokyo Disney Resort disabled ride access if I have already bought a standard ticket?
Yes. This is called the Disability Access Service pass. You can add this to your standard park access ticket by registering for the Disability Access Service add-on after you enter the park.
This is obtained by presenting a disability certificate or other acceptable documentation to one of several park locations, including any ride operator for your first ride. They will register you, your carer and your other group (family) members in the system width you so you can all ride together.
After you have registered for the first time you don’t need to do this process again that day. You can just request your DAS ride return time from ride operators at each ride.
Here are the Tokyo Disney Resort Disability Access Service registration locations:
At Tokyo Disneyland:
- All rides and attractions
- Woodchuck Greeting Trail
- Mickey’s House and Meet Mickey
- Minnie’s Style Studio
At Tokyo DisneySea:
- All rides and attractions
- Village Greeting Place
- Saludos Amigos! Greeting Dock
- Mickey & Friends’ Greeting Trails
Can I register for Disability Access Services for more than one day at a time?
There is conflicting information regarding this. The official website says you need to register each day at each park separately, on the day you attend. People have reported you only need to register once for your whole visit.
Do I need a Carer with me to be registered for a Tokyo Disneyland disability pass?
Yes. If you have visual, mental, or developmental disabilities you must have an able-bodied person accompanying you in order to get a registered disabled pass.
Can my family or group board with me when I’m using my Disability Access Service (DAS)?
Yes. Up to five other people can board the ride with you when using your DAS. Up to nine people can go with you at a Character Greeting. You’ll need to have all their passes scanned with yours when entering the park with a disability ticket / registering for DAS.
From the Tokyo Disney website:
”At an attraction, this service is valid for up to six persons (yourself and five members of your party).”
DisneySea Toy Story Mania ride – let cast members know you have a DAS pass
How do I use a disability pass to skip the ride queue?
Once your ticket is digitally linked as a disability pass (as will be your Carer’s and you’ll also need to present all the passes of the family or group members you’re visiting with) then whenever you want to do a ride you speak to the ride attendants first.
Do Tokyo Disney Cast Members speak English?
Not all cast members speak English, however cast members do have translation devices or access to them.
When requesting Disability Access to a ride it may be wise to use Google translate or translate a note into Japanese prior, to give or show attendants in case of language barriers.
Cast members will make sure you are physically able to safely ride that particular ride by asking you a series of appropriate questions about your walking and navigating stairs capabilities.
They may ask if the disabled person is capable of being able to walk or be supported by your Carer out of a ride for safely.
You will be given a return time to come back to the ride so that you don’t have to wait in the queue.
This process is not regarded as a fast pass, but a queue place holder, a bit like a Tokyo Disney paid Premier Pass or the USA Genie+ pass.
You may get an earlier time or it may take longer than queueing, however you will be free to leave to spend that time elsewhere instead of standing in a queue.
Can we do other rides whilst waiting for our disability ride return time?
Yes, it would appear so. It says on the official website that you can’t do anything else in the interim, however this may mean you can’t do any other DAS entry rides.
There are numerous reports of park guests saying there’s no problem doing other rides as long as you have the time – however any other rides would be done queuing as a normal park pass guest, as you can only use your Disability Pass one ride at a time.
Where do I go at my ride queue return time?
You go to the ride Priority Lane.
What happens if I miss my return time or are running late?
You have up to 30 minutes after your return time passes to turn up to the ride. So you can arrive back up to thirty minutes late after your stated DAS pass return time.
What Tokyo Disneyland Holiday Planning Facebook Group members say…
Okay I just did this last week.
You have to set it up each day at the park, at your first ride you need to use it.
At that time you will show your proof – being in US we showed a doctors letter.
They will scan tickets and get things set up for you. This will take at least five to ten minutes to do. And that’s if they don’t need to find someone else to do it.
After that it should be linked in the app and you’ll basically use it as a premier pass.
You will only have 30 minutes to use it after it is time.
At each ride they will have you confirm a series of saftey basically saying pass holder can evacuate in case of an emergency – they can walk down 200 stairs, climb a ladder, etc. Also that they can hold themselves up right m, things like that.
Next ride will be a little quicker but it still usually took 5 mins to get the return time, sometimes they had to find the right person, grab the book with instructions, etc.
I started keeping Google translate open and using the message “I need to get a disability access return time for my daughter.” Because asking verbally in English was not always immediately understood.
If you need a wheelchair it can get more complicated. We used a stroller as a wheelchair which was not always easy. – Cassie.
Our family is from the U.S. and just returned from Japan spending 4 days at Disneyland and DisneySea. We bought our tickets at full price and did not do a DAS discounted ticket. We used the DAS pass which allowed us to skip waiting in the queue line with everyone else but we still had to wait for the same amount of time outside the queue. To get the DAS pass we needed to show proof of my son’s ASD. To do this I had his primary care physician write a letter on her letterhead stating that my son has ASD and has a difficult time staying with the group and standing in line. Once inside the park, we went to the first attraction we wanted to ride and let them know we wanted to register for a DAS pass. They then asked to see the letter from his doctor and they scanned all of our tickets into a digital DAS pass that was now linked with our park tickets. We were then issued a return time. When that time came we would return to the Priority queue where our park tickets were scanned and we were admitted onto the attraction. To ride other attractions you then go to a cast member at each attraction you want to ride and ask for a DAS pass return time. The cast members have a transtator device which makes communicating with them really easy. They are all really helpful and once you do a few rides it becomes really easy. – Ann.
…we call it DAS disabilty access service. they will ask you to show proof (disability card, doctor’s note etc) that someone in your group has a disability.
after you enter the park, you go to any ride cast member and tell them that you will register for DAS. you show your proof and they take the picture of the person who has the disability. you do the registration once.
you have to tell the attraction cast member that you will use DAS, they will explain safety procedures and you get a return time.
you can do whatever you want while waiting for a return time. you can queue in line for a different ride. you can only use das for one ride at a time. – Group member.
Can I wait somewhere else instead of standing in line or queuing until boarding a ride?
Yes, if you are unable to stand or wait in a ride queue, there are separate ride waiting areas for conditions such as if you have a temporary disability (like a broken leg), are disabled, pregnant, wheelchair bound or elderly.
If you don’t have a DAS pass you will be separated from your group to wait in a special separate area and your group will wait in line as normal and then you can rejoin your party at their ride boarding time.
Can I bring food into Disneyland and DisneySea if we have strict dietary requirements?
Yes you can, and several park restaurants have microwaves available to you.
Are vegetarian meals available at Disney in Tokyo?
Yes, you can get vegetarian meals and a “Special Dietary Menu” at many park restaurants which avoid allergens.
Using a pram as a wheelchair sticker
Using a pram or stroller as a wheelchair
If you obtain a special sticker you can have your pram treated as a wheelchair which give you much closer access to rides. Like a wheelchair, staff will transport it to the end of rides for you to. You can also get access to special wheelchair viewing areas in theatres and at shows and parades.
You can get a Pram As A Wheelchair sticker from the monorail stations, official Disney Hotels and at the following locations iin each Tokyo Disney Park:
Tokyo Disneyland
- Stroller & Wheelchair Rentals
- Main Street House
- Cast Members at attractions and
entertainment programs
Tokyo DisneySea
- Stroller & Wheelchair Rentals
- Guest Relations
- Cast Members at attractions and
entertainment programs
Tokyo Disneyland parade – ask cast members where wheelchair viewing areas are
Is there a special place for those in wheelchairs to view shows and parades?
Yes, and also for prams being used as wheelchairs. Contact nearby Cast Members to show you how and where.
Can I use the Tokyo Disney Resort monorail or buses with a wheelchair?
Yes. There are elevators at each station, and carriage numbers 3 and 4 have spaces for wheelchairs. Staff can help with a ramp if necessary. Ramps are also available to board the free Disney Resort Cruiser bus service.
Tokyo Disneyland Disability Resorces
A comprehensive English language Disability guide book is available to read here.
It includes a list of where to find disabled rest rooms in Disneyland and DisneySea, special dietary restaurants, and a detailed list of attractions and what abilities are required to ride them and which ones have elevators plus much more.
More disability and ride queue challenges information can be found on the offical TDL website here. and on their barrier free index here
Where can I buy Tokyo Disneyland Tickets online?
You can read our guide on how to buy Tokyo Disneyland tickets online here.
Disneyland tickets promo code 2023
WE HAVE A WORKING TOKYO DISNEYLAND DISCOUNT CODE FOR YOU!
Australian and New Zealand purchases new to Klook get $20USD off their Tokyo Disneyland tickets ($200 minimum purchase) by using our
Disneyland promocode: LETSGOMUM20
Buy your Tokyo Disneyland tickets online here
What’s the best way to get from Australia to Tokyo Disney?
We partnered with the wonderful Jetstar Australia to fly from Australia to Japan to visit Tokyo and Tokyo Disneyland. See Jetstar Australia’s cheap Japan flights here
Jetstar Australia offer cheap fares to Tokyo every day – check their website for their low Tokyo fares and frequent sales.
Buy your Tokyo Disneyland tickets online here
Love all things Tokyo Disneyland, or just have more questions? Join our special Tokyo Disney Facebook Group here!
Further reading…
Read our blog about how to buy Tokyo Disneyland tickets here.
You can read more about Tokyo Disneylands best rides here.
You may also be interested in these other Disneyland holidays…
Read about our Aussie family Disneyland Park California holiday here.
Book tickets online to Walt Disney World in Orlando
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This page may contain affiliate links. If you book a stay or an attraction through one of them, I will receive a commission (at no additional cost to you). Thank you for your support!
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