Tokyo Disney Disability Access Services (DAS) beginner’s guide

Whilst it’s not widely publicised, there’s not only a Tokyo Disney Resort Disability service, but also cheaper tickets for you and one carer!

Tokyo Disneyland castle

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Tokyo Disneyland tickets

Disability Access Services

 How do I buy a Tokyo Disney Disability pass?

You can only buy a Tokyo Disneyland disability entrance ticket at the official Tokyo Disney Resort website here.

Note – Before you buy, be prepared for possible credit card purchase issues (known problems – see this Trip Advisor forum discussion) – check that your credit card company isn’t blocking the purchase as suspicious.

How do I enter Disneyland or DisneySea with my Disability ticket?

After buying your ticket/s online, upon arrival at the Tokyo Disney park  produce your digital ticket on your smart phone.
You will need to produce proof of your disability to enter.

You will still need to Register inside the park at your first ride.

(Make sure all members of your party who may wish to ride with you (up to five people) are present so they can also be noted as your ride group)

Are Tokyo Disney Resort disability tickets cheaper?

Yes, Tokyo Disney Resort Disability one day passes are cheaper than standard one day passes. They are around AUD$25 and USD$11 cheaper than standard Tokyo Disneyland day passes.

Your accompanying Carer can also buy a disability one day pass. Only one accompanying person may buy a disabled pass per disabled pass visitor.

Here are the current (August 2023) ticket prices for comparison:

Tokyo Disneyland Disability park entrance ticket price:

Adult ticket price ¥6,800 Junior ¥5,600 Child ¥4,000

(Adult ¥6,800 = AUD$72.51, USD$46.44)

Tokyo Disneyland Standard day pass price:

Adult ¥8,400 Junior ¥7,000 Child ¥5,000
(Adult ticket price ¥8,400 = AUD$89.57, USD$57.36)

What certificate or paperwork do I need to prove I am disabled?

There isn’t a great deal of information, other than eligible certificates should be a “certificate for” their disability, including physical, developmental (neurodiverse such as Autism (ASD) and ADHD), neurological, cognitive and mental disabilities.
This implies official-issued documents such as government documents.

That said, there are numerous reports of NDIS or Doctors letters that are accepted as proof for DAS at Tokyo Disneyland.

What worked for us:

NDIS original paperwork for Australians carries weight – state it is a government document.

Bring an accompanying doctor’s letter on their letterhead stating queuing may be difficult/not possible. MOST LIKELY this alone will work.

I asked a Cast Member if you can try to register with just a doctors letter and was met with some doubt. It can depend on who you register with!

Any kind of carers card or pass with a photo would also be helpful.

UK Blue Cards

UK Blue Cards have been used with success due to them being a government issued identification card with photograph.

Japan has a photo pass system and may assume other countries do also. Explain that your government doesn’t issue the same.

Personally, if I only had a doctor’s letter as proof I would buy a regular Park entrance ticket and not a Disability entrance ticket – just in case the doctor’s letter is rejected as not enough proof (so that you don’t risk losing your entry ticket).

Do I need to take original certificates or can I take photocopies or digital scans?

Only take originals, as copies probably won’t be accepted. Officially they must be originals.

You should always carry your passport in Japan – it’s the law for visitors.

For Disney Disability Registration, you should bring photo id (so, your passport for example) if there is no photo id on your disability certificate – they probably won’t check it, but just in case.

Do I need to supply a Japanese translation of my disability certificate or medical letter?

No. Most don’t. There doesn’t seem to be a requirement for Japanese translations as then this would be a copy, so not admissable as proof.

That said, if my only documentation was a doctor’s letter, a translation may help strengthen your claim.

Tokyo Disneyland

Tokyo Disneyland

Can I buy Tokyo Disney multi-day disability tickets?

No. Disability tickets are one day passes only.

Is there Tokyo Disney Resort disabled ride access if I have already bought a standard ticket?

Yes. This is called the Disability Access Service pass. You can add this to your standard park access ticket by registering for the Disability Access Service add-on after you enter the park.

This is obtained by presenting a disability certificate or other acceptable documentation (see above) to one of several park locations, including any ride operator for your first ride. They will register you, your carer and your other group (family) members in the system width you so you can all ride together.

After you have registered for the first time you don’t need to do this process again that day. You can just request your DAS ride return time from ride operators at each ride.

Here are the Tokyo Disney Resort Disability Access Service registration locations:

At Tokyo Disneyland:

  • All rides and attractions
  • Woodchuck Greeting Trail
  • Mickey’s House and Meet Mickey
  • Minnie’s Style Studio

At Tokyo DisneySea:

  • All rides and attractions
  • Village Greeting Place
  • Saludos Amigos! Greeting Dock
  • Mickey & Friends’ Greeting Trails

Can I register for Disability Access Services for more than one day at a time?

The official website says you need to register each day at each park separately, on the day you attend. People have reported you only need to register once for your whole visit. I believe it is each day, each park.

Do I need a Carer with me to be registered for a Tokyo Disneyland disability pass?

Yes. If you have visual, mental, or developmental disabilities you must have an able-bodied person accompanying you in order to get a registered disabled pass.

You need one carer per disabled person for some rides like Space Mountain. So if you are a single parent and have two disabled children for example, or are two parents but are outnumbered with disabled children , consider registering only ONE disabled child if you can safely manage more than two on your own. The family group of up to five more people join you anyway.

Can my family or group board with me when I’m using my Disability Access Service (DAS)?

Yes. Up to five other people can board the ride with you when using your DAS. Up to nine people can go with you at a Character Greeting. You’ll need to have all their passes scanned with yours when entering the park with a disability ticket / registering for DAS.

From the Tokyo Disney website:

”At an attraction, this service is valid for up to six persons (yourself and five members of your party).”

DisneySea Toy Story Mania ride - let cast members know you have a DAS pass

DisneySea Toy Story Mania ride – let cast members know you have a DAS pass

How do I use a disability pass to skip the ride queue?

If you have bought a Tokyo Disney Resort Disability entrance ticket then once it is verified at the entrance gates then you will need to register again. After your initial registration at the first ride, reserve each ride by attending the ride and make yourself known to the ride queue attendants. You will receive a return time that equals the current queue wait time.

If you have a standard Park entry ticket, then you will need to Register for a Disability Access Pass at your first ride, once for that day.
After you are Registered, then you only need to make what is called a Disability Reservation or Return Time at each ride you want to go on.

Speak to the ride attendants first to Register and once your ticket is digitally linked as a disability pass (as will be your Carer’s and you’ll also need to present all the passes of the family or group members you’re visiting with) then – then after registration you only need to make a ride reservation by attending that ride and receiving a return time.

Do Tokyo Disney Cast Members speak English?

Not all cast members speak English, however cast members do have translation devices or access to them.

When requesting Disability Access to a ride it may be wise to use Google translate or translate a note into Japanese prior, to give or show attendants in case of language barriers.

What happens during the Tokyo Disney Disability Registration Process?

The process takes around ten-fifteen minutes and is a one-off procedure for that day in that park.

If you have a Tokyo Disney Resort Disability entrance ticket your papers will be checked at the front gates. You will still need to do your official DAS Registration at your first ride.

If you have a standard park entrance ticket then you enter the park as normal and register at your first ride.

You may need to queue to register, particularly if you are registering at a popular ride first-thing in the morning such as Beauty and the Beast. I would advise registering at a less popular ride with a shorter queue first.

Cast members will ask to see documentary proof of the disabled person’s disability (see above).

They will photograph the disabled person and register their pass. They will also register/scan the passes of all the accompanying family/friends, so make sure everyone is there for registration.

After registration you will make your first ride Disability Reservation.

How do you make a Disability ride reservation at each ride?

Seek out any ride queue Cast Member who will direct you to the appropriate Cast Member. They usually hold a light stick.

The Cast Member will check the disabled person’s photograph on their system and ask the Carer of the disabled person questions to make sure the disabled person will be able to physically ride the ride and also be able to safely exit the ride in an emergency.

Appropriate questions will also be written in English etc. on cards, and will be about sitting, walking and navigating stairs capabilities.

They may ask if the disabled person is capable of being able to walk or be supported by your Carer out of a ride for safely.

You will be given a return time to come back to the ride so that you don’t have to wait in the queue. The return time will exactly equal the current ride queue time as signposted – a wait time identical to the current wait time for that ride queue.

You will then be free to leave to spend that time elsewhere instead of standing in a queue.

This process is not regarded as a fast pass like a Tokyo Disney paid Premier Pass or the USA Genie+ pass, but a queue place holder.

Can we do other rides whilst waiting for our disability ride return time?

Yes you can provided you can make it back in time (strictly within 15 minutes of your return time).

You should be able to book other ride passes such as a Premier or Priority Pass – you can certainly try. We had some success but also some system blocks.

You can do other rides queuing as a normal park pass guest, however you can only use your Disability Pass one ride at a time.

Where do I go at my ride queue return time?

You go to the ride Priority Lane – the same place you go to if you have a paid Premier Pass or a 40th Anniversary Priority Pass.

Same as the other Tokyo Disney passes, you will have a pass with barcode listed on you official Tokyo Disney Resort App.

When you return, scan the barcode of your disabled ticket holder’s pass FIRST at the Premier Access/Priority Pass lane. Cast members will need to be notified that you are disabled entries and verify your disabled persons first scan pass with their own device. Then all other members of your party/family group scan as normal.

What happens if I miss my return time or are running late?

You have up to 15 minutes ONLY after your return time passes to turn up to the ride. So you can arrive back up to fifteen minutes late after your stated DAS pass return time. Cast Members expect you to be on time. You cannot enter any earlier.

What  Tokyo Disneyland Holiday Planning Facebook Group members say…

Okay I just did this last week.

You have to set it up each day at the park, at your first ride you need to use it.

At that time you will show your proof – being in US we showed a doctors letter.

They will scan tickets and get things set up for you. This will take at least five to ten minutes to do. And that’s if they don’t need to find someone else to do it.

After that it should be linked in the app and you’ll basically use it as a premier pass.

You will only have 30 minutes to use it after it is time.

At each ride they will have you confirm a series of saftey basically saying pass holder can evacuate in case of an emergency – they can walk down 200 stairs, climb a ladder, etc. Also that they can hold themselves up right m, things like that.

Next ride will be a little quicker but it still usually took 5 mins to get the return time, sometimes they had to find the right person, grab the book with instructions, etc.

I started keeping Google translate open and using the message “I need to get a disability access return time for my daughter.” Because asking verbally in English was not always immediately understood.

If you need a wheelchair it can get more complicated. We used a stroller as a wheelchair which was not always easy. – Cassie.

Our family is from the U.S. and just returned from Japan spending 4 days at Disneyland and DisneySea. We bought our tickets at full price and did not do a DAS discounted ticket. We used the DAS pass which allowed us to skip waiting in the queue line with everyone else but we still had to wait for the same amount of time outside the queue. To get the DAS pass we needed to show proof of my son’s ASD. To do this I had his primary care physician write a letter on her letterhead stating that my son has ASD and has a difficult time staying with the group and standing in line. Once inside the park, we went to the first attraction we wanted to ride and let them know we wanted to register for a DAS pass. They then asked to see the letter from his doctor and they scanned all of our tickets into a digital DAS pass that was now linked with our park tickets. We were then issued a return time. When that time came we would return to the Priority queue where our park tickets were scanned and we were admitted onto the attraction. To ride other attractions you then go to a cast member at each attraction you want to ride and ask for a DAS pass return time. The cast members have a transtator device which makes communicating with them really easy. They are all really helpful and once you do a few rides it becomes really easy. – Ann.

…we call it DAS disabilty access service. they will ask you to show proof (disability card, doctor’s note etc) that someone in your group has a disability.

after you enter the park, you go to any ride cast member and tell them that you will register for DAS. you show your proof and they take the picture of the person who has the disability. you do the registration once.

you have to tell the attraction cast member that you will use DAS, they will explain safety procedures and you get a return time.

you can do whatever you want while waiting for a return time. you can queue in line for a different ride. you can only use das for one ride at a time. – Group member.

Can I wait somewhere else instead of standing in line or queuing until boarding a ride?

Yes, if you are unable to stand or wait in a ride queue, there are separate ride waiting areas for conditions such as if you have a temporary disability (like a broken leg), are disabled, pregnant, wheelchair bound or elderly.

If you don’t have a DAS pass you will be separated from your group to wait in a special separate area and your group will wait in line as normal and then you can rejoin your party at their ride boarding time.

Can I bring food into Disneyland and DisneySea if we have strict dietary requirements?

Yes you can, and several park restaurants have microwaves available to you.

Are vegetarian meals available at Disney in Tokyo?

Yes, you can get vegetarian meals and a “Special Dietary Menu” at many park restaurants which avoid allergens.

Using a pram as a wheelchair sticker

Using a pram as a wheelchair sticker

Using a pram or stroller as a wheelchair

If you obtain a special sticker you can have your pram treated as a wheelchair which give you much closer access to rides. Like a wheelchair, staff will transport it to the end of rides for you to. You can also get access to special wheelchair viewing areas in theatres and at shows and parades.

You can get a Pram As A Wheelchair sticker from the monorail stations, official Disney Hotels and at the following locations iin each Tokyo Disney Park:

Tokyo Disneyland

  • Stroller & Wheelchair Rentals
  • Main Street House
  • Cast Members at attractions and
    entertainment programs

Tokyo DisneySea

  • Stroller & Wheelchair Rentals
  • Guest Relations
  • Cast Members at attractions and
    entertainment programs
Tokyo Disneyland parade - ask cast members where wheelchair viewing areas are

Tokyo Disneyland parade – ask cast members where wheelchair viewing areas are

Is there a special place for those in wheelchairs to view shows and parades?

Yes, and also for prams being used as wheelchairs. Contact nearby Cast Members to show you how and where.

Can I use the Tokyo Disney Resort monorail or buses with a wheelchair?

Yes. There are elevators at each station, and carriage numbers 3 and 4 have spaces for wheelchairs. Staff can help with a ramp if necessary. Ramps are also available to board the free Disney Resort Cruiser bus service.

 

Tokyo Disney Resort information booklet for guests with disabilities - Photo: Tokyo Disney Resort official websiteTokyo Disneyland Disability Resorces

A comprehensive English language Disability guide book is available to read here.

It includes a list of where to find disabled rest rooms in Disneyland and DisneySea, special dietary restaurants, and a detailed list of attractions and what abilities are required to ride them and which ones have elevators plus much more.

More disability and ride queue challenges information can be found on the offical TDL website here. and on their barrier free index here

Where can I buy Tokyo Disneyland Tickets online?

You can read our guide on how to buy Tokyo Disneyland tickets online here.

What’s the best way to get from Australia to Tokyo Disney?

Fly Jetstar to Tokyo

We partnered with the wonderful Jetstar Australia to fly from Australia to Japan to visit Tokyo and Tokyo Disneyland. See Jetstar Australia’s cheap Japan flights here

Jetstar Australia offer cheap fares to Tokyo every day – check their website for their low Tokyo fares and frequent sales.

Buy your Tokyo Disneyland tickets online here

Love all things Tokyo Disneyland, or just have more questions? Join our special Tokyo Disney Facebook Group here!

Further reading…

Read our blog about how to buy Tokyo Disneyland tickets here.

You can read more about Tokyo Disneylands best rides here.

You may also be interested in these other Disneyland holidays…

Read about our Aussie family Disneyland Park California holiday here.

Book tickets online to Walt Disney World in Orlando

If you enjoyed reading this article, please consider giving it a Facebook “Like”, share and we’d love to hear about your own Disney disability experiences in the comments below!

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Tokyo Disneyland Disability Accessibility Information

 

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About LetsGoMum

Hi, I'm Barbara, mum of the Let's Go Mum blog. We'd love to hear from you! You can contact me anytime with ideas on where you think we should go or what you think we should try...just drop me a line at barbara@letsgomum.com.au!