In 2025 Universal Studios Japan stopped selling all tickets at the gates. Or so it seemed…here’s how overseas visitors can obtain discounted disability passes now!
There are often miscommunication issues for tourists trying to book tickets at Universal Studios Japan. And there’s complete radio silence when it comes to Disability Access Pass (DAS) passes – online, or otherwise!
It’s important to know that Universal Studios Japan accessibility DAS passes are available to all visitors.
Get up to 10% off Japan attractions on Klook!
Klook are official Universal Studios Japan ticket sellers. In addition to being able to purchase USJ Studio Passes online from Klook, you can also get up to 10% off many Japan attractions on Klook (not USJ tickets) by using my exclusive discount code at checkout:
LETSGOMUMKLOOK
Klook Partner. Klook conditions: $50 min spend, $50 max discount, 3 times use. New customers can get 10% off and existing customers get 3% off. Find the exclusions list here.
After months of overseas visitor frustration and generically answered emails following the end of ticket sales at the gate earlier this year, it was time to get the Universal Studios Japan DAS pass update straight “from the horse’s mouth”.
I phoned Universal Studios Japan to get this information
I phoned USJ customer services directly this week (September 2025) to find out exactly what Disability and Carer ticket purchasing options were available to international visitors. The following information was also fact-checked and verified by their supervisor during the phone call.
USJ Accessibility – Disability Support Passes are available
Since all of the Universal Studios Japan ticket booths closed on May 6th of this year it has presented a problem for overseas visitors attempting to buy the lower-priced Disability entrance tickets (also known as the Disability Support Pass or SPs). It was widely publicised that no tickets of any kind would be available for purchase at the gate. Where once visitors were able to buy all tickets including disabled passes at the gates, it appeared that this was no longer possible. However, this is incorrect!
USJ discounted Disability Passes can be purchased at the gate
I was told by the USJ overseas information customer service telephone officer that you can still purchase Universal Studios Japan Disability Support Pass admission tickets at the gate. The cheaper Disability Support Passes can be purchased directly from the USJ Customer Service office located on site, just outside the theme park gates.
There are some Disability Pass purchasing rule changes
Buying USJ Disability Admission Tickets on the day
You can only buy Disability tickets including Carer/Companion tickets on the day of your visit.
and
You can only buy Disability tickets – not standard Studio Passes, Express Passes or VIP Passes.
Do Disability tickets work the same as Studio Passes?
Yes, Universal Japan Disabled Tickets work exactly the same as USJ Studio Passes, including the ability to scan them into the Universal Studios App to book Super Nintendo World Timed Entry.
Where is USJ Customer Service outside the theme park?
Universal Studios Japan Disability tickets are available from the Customer Service Office. This office has been moved from the left side to the right side during their recent gate refurbishment and is now located after you go through Security on the right-hand side.
Will my Disabled Pass get me into Super Nintendo World?
No, your Disability ticket will not get you into Super Nintendo World – it will work on Super Nintendo World rides.
Where can I buy USJ DAS passes online?
The only place any USJ park visitors can purchase DAS passes online is the USJ official Japanese site. The problem with this solution is that the USJ websites often reject overseas credit cards which don’t work with Japan 3D Security.
Which credit cards work on the Universal Studios Japan website?
International credit cards such as Visa and Mastercard which don’t support the exclusive Japanese 3D security system are rejected by the USJ website. Credit Cards which frequently work on the USJ websites (both English and Japanese) are Amex and the Wise Travel Money pre-paid debit card (my readers can get a free Wise Card here)
Get your free Wise travel money card!
Take advantage of our free Wise travel money card offer to save the AUD$10 card fee here.
What benefits are available in the USJ Accessibility System?
Accessibility benefits available at Universal Studios include Disability Support Passes to enter the park, and also free timed-entry return Disability Cards to avoid standing and waiting in the general queue. Both require you to prove that you have an acceptable disability via documentation.
Universal Studios Japan Disability Support Passes enable disabled theme park visitors and one companion to access the park with a reduced-price disability passes. Can be purchased online or bought at the gate.
Universal Studios Japan Disability Ride Access Cards enable disabled theme park visitors and up to five companions to wait for their ride wait time elsewhere than the general queue and then access the ride via a priority route. Can be obtained at Customer Service inside the park.
What is the disability time-return ride system?
The time-return ride system requires you to first register for a card to use at the ride to use to avoid queuing to ride. You will receive a return time equal to the queue wait time on your card. You will still be required to wait out the normal ride queuing time before returning to access the ride at the return time via a priority laneway.
How do I get disability access to skip the ride queue?
You will need to get your Disability Ride Pass Card at Customer Service just inside Universal Studios Japan after you have scanned into the park. You will again need to prove that you have an acceptable disability via documentation. See our detailed DAS Pass guide here.
Do I need to have a Disability Support entrance pass to get a disability ride card?
No, you can access the park using a standard Studio Pass and still obtain a disability ride card provided you have the necessary disability paperwork.
How does disability ride time-return work?
First, take your time card to your desired ride with all members of your family who wish to ride with you (maximum number of six people). Approach the ride attendant. Your card will be filled in with a return time which will be a time gap equal to the wait time of that particular ride.
For example, if you arrive at the ride at 2pm and the ride queue time is 2 hours, your time to return will be 4pm. You return to the ride at 4pm and you will then be given access directly to the ride via the priority queue or expedited disability access. You will have a low wait time to board the ride.
The USJ Disability Access Pass (DAS Pass) Guide
If you are looking for more detailed information on the USJ Disability Access Pass (DAS Pass), you can read our USJ DAS Pass beginner’s guide here.
Where should I buy my other family member’s USJ Studio Passes?
Recommended: Buy your standard USJ tickets through sellers designed for international purchasers like Klook, KKDay or Trip so you are issued with the correct date as problems on the USJ official website are common when booking overseas.
Buy your Studio Pass from the websites designed for international purchasers – Klook, KKDay or Trip.
How do I scan a USJ Disability Ticket into the App?
Universal Studios Disability Tickets work the same as any USJ Studio Pass. Watch my YouTube video to follow my step-by-step guide showing you how to scan your Universal Studios Japan theme park Disability and Companion Studio Pass tickets into the official Tokyo Disney Resort App to book Super Nintendo World Timed Entry Passes. Read all about how to book Super Nintendo World Timed Entry in our guide here.
Japan mobile phone internet data eSims
Buy an eSim so that you have data from the moment you land in Japan. Airalo eSIM is proven to work reliably in Universal Studios Japan and allows you to access the internet in Japan.
Universal Studios Japan Planning Facebook Group
Love all things Universal Studios Japan, or just have more questions? Join our 70k+ member Universal Studios Japan Holiday Planning Facebook Group here!
Get up to 10% off Japan attractions on Klook!
Klook are official Universal Studios Japan ticket sellers. In addition to being able to purchase USJ Studio Passes online from Klook, you can also get up to 10% off many Japan attractions on Klook (not USJ tickets) by using my exclusive discount code at checkout:
LETSGOMUMKLOOK
Klook Partner. Klook conditions: $50 min spend, $50 max discount, 3 times use. New customers can get 10% off and existing customers get 3% off. Find the exclusions list here.
What’s the cheapest airline to get from Australia to Japan?
We partnered with Jetstar Australia to fly from Australia to Japan. Jetstar Australia offer cheap fares to Japan every day – check their website for their low Tokyo and Osaka fares and frequent sales!
Have a question? Drop a comment below! I’d also love to hear about your own USJ planning experiences!
From Melbourne here, what kind of documents are needed to proof my son disability? can we use national assistance card? Or do I have to bring letter from his paediatrician confirming his disability?
Thank you
I would always take both to cover all bases. If your child takes any medication it’s good to visit the GP for a letter stating his medication for travel anyhow, so you can kill two birds with one stone. Australian documents that are handy to take include NDIS letters naming the person, companion cards, Centrelink disability cards, etc. Have a great trip!