One of the most accessible Disneylands in the world, here’s how disabled guests are so well looked after at Paris Disneyland
One thing is for sure – Disneyland Paris have a superior disability access system. No return times, no waiting, dedicated express laneways and straight to the front of almost every queue. The Parisians really know how to look after the disabled community – and that makes life so much easier at Disneyland Paris.
Paris Disneyland Priority Card
Paris Disneyland offer disabled guests a special Priority Card which helps with almost every aspect of a Disneyland visit. Here’s how it works…
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How do I get a Disneyland Paris Priority Card?
Paris Disneyland use a special disability pass called a Priority Card for their DAS system.
There are two main ways to get a Paris Disneyland Priority Card.
- You can apply online up to one month in advance on the Disneyland Paris website . You will need to show proof of disability and upload a passport sized photo. Once confirmed you then pick up your Priority Card from your Disney hotel, the special desks before you enter or Paris Disneyland Guest Services inside on the day of your visit.
- You can go to Paris Disneyland Guest Services in person on the day of your visit.
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Where is Paris Guest Services located?
Guest Services is located at the beginning of Main Street on the left-hand side facing the castle, signposted “Disneyland City Hall”.
What papers do I need to get my Disneyland Paris Priority Card?
You will need to be able to verify your disability with official authority issued documents from your country such as government diagnosis papers or an assessment. This might be in the form of a disability card, companion card or proof of disability certificate. We used a NSW Companion Card from Australia. Your submitted documents will be cross-checked with an official list for each country.
Official disability proof examples listed by Paris Disney include:
- Parking Permit for People with Disabilities
- Other official disability documents issued by the competent authorities of the country of issue.
- Companion card
- National Disability Insurance Scheme
What happens at Guest Services?
The Guest Services cast member staff are very friendly and accommodating. After the disabled person’s proof of disability papers have been checked, upon approval they will then have their photograph taken and their Priority Card will be printed on the spot. They or their Carer will be shown how and where they can use the card for special disability access, including how to access rides without waiting in the standby queue and where to find special disability areas for parades and shows.
How long does the Priority Card last?
The Disneyland Paris Priority Card validity will last for up to six days, or the length of a longer pass such as annual pass.
How does the Priority Card help me?
The Paris Disneyland Disability Priority Card allows you to go straight to the front of just about any queue in Paris Disneyland. Not just rides, this skip the queue card also includes food queues, restaurants and stores. Look for the disability wheelchair symbol for special dedicated queues, but if you can’t see one you can also skip the regular queue with your Priority Card.
How do I use the card to skip ride queues?
You can use your Paris Disneyland Priority Card to access rides by simply showing your card to Cast Members. They know to look after you as a priority. There is no time return system at Paris Disneyland when using the Priority Card, so no extended waiting to board the ride.
The only verification needed to enter or board the ride is a quick visual check that the disabled person matching the Priority Card photo is present. You will then be directed to the disability priority laneway access route.
Is there a ride fast lane?
Yes, you can access rides quickly using a disability priority route. This may be using the dedicated disability priority laneway, the Premier Access express laneway or the ride exit. It can vary from ride to ride. There will always be a small wheelchair sign at the entrance showing you the way.
Cast members can help direct you or just look for the wheelchair symbol for guidance on which way to access the attraction via the Priority Card disability route.
After showing your Priority Card, you can then follow the fast-track route to the boarding area of the ride, skipping the main ride queue. Sometimes you will be merged with the main queue for the very last section of the ride queue for entertainment or boarding purposes.
How many people can go with the disabled person?
Up to 4 extra people can join the disabled person on rides and attractions, and 1 companion can go along with the disabled person for parades and show areas.
Does the priority ride queue have wheelchair access?
Yes, the disability priority laneways with stairs always have elevator access for wheelchair users.
Are there special disability parade areas?
Yes, for the Disneyland Paris day parades there is a special area on the right hand side of the castle, and a special area on the left hand side directly in front of the castle for the night time fireworks, drone and projection show. It is cordoned off from the main area and so less crowded environments to watch the shows.
Tip – to get straight past the crowds to the night time disability area, use the left hand side covered gallery walkway
How many people can go with me to the special disability area?
Officially only two people total can access the special disabled parade areas at Paris Disneyland – however we are three people and were waved through without a problem.
Watch our day using the Disneyland Paris Priority Card
Watch my video of our visit to both Paris Disneyland theme parks. It shows how to use the Priority Card and where to access most rides and attractions!
The disability Priority Card does not work the same for these attractions
Character Meet & Greets
Can I use the disability card for character meet & greets?
Yes, however it is a time-return system. You must first get a time card which will record your return-time. It is around half the time of the standby queue time. You then return at the allotted time and you will be taken to the front of the queue.
Disney Animation Academy
Can I use the Priority Card for the Animation Academy?
No you can’t use your Priority Card as the Animation Academy runs timed sessions with a finite number of participants. You will need to wait in line with the general queue if you would like to participate in an Animation Academy drawing session.
What if I have a chronic disease?
If you don’t have official proof of disability but can produce a medical certificate as proof of a chronic disease you are able to get an Easy Access Card and make use of a time-return system. You’ll be given a time to come back at each ride which gets recorded in a passbook. The time before you can return is around the same time as the standby queue. This helps to avoid standing in long queues and you can spend the time elsewhere more comfortably. You can see the complete qualifying illness list here.
Is there any accessible equipment available?
Yes – for available disability equipment such as white noise headphones, vibrating vests and disability access maps visit the official Disneyland Paris DAS website page here.
I have food allergies – is the food safe?
To find out food ingredients, or if gluten free or other non-allergy specific foods are available ask the cast members at each restaurant for an allergen list.
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Are there cheaper Disneyland Paris disability entry tickets?
Yes, you can get 25% off standard dated entry tickets for both the disabled person and one companion from the official website.
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Get up to 10% off Paris Disneyland on Klook!
Exclusive attractions discount: Get up to 10% off Paris Disneyland tickets and hotels using my discount code LETSGOMUMKLOOK at checkout!
*Klook Terms & Conditions: 10% off for new customers 1 x use or returning customers 3% off 3 x use – $50 max discount, Klook exclusions list here.
Have a question? Drop a comment below! I’d also love to hear about your own Japan experiences!
